BEFORE YOU ORDER
This information will assist you prior to placing your order:
Ready to Ship : These are items already produced and in stock with the artist. Please check the individual product page for details on shipping time frames. Most of the time they will ship within 2-4 days of placing your order unless otherwise indicated. We process and ship orders Monday through Friday. If you place an order between Friday and Sunday, it will ship the following week.
- Made to Order :Many of our artisans make your item to order. Time frames range so please check prior to ordering. It may take one to four weeks for your jewelry to be delivered, but it will be well worth the wait! All rings sizes are made to order. If you are unsure of your ring size or haven't been measured in awhile, we suggest you visit a professional jeweler to determine accuracy. This service is typically offered free of charge. Some artists offer rings that are already produced in certain sizes and ready to ship, with the opportunity to have the ring made to order in your exact size. Some will offer rings in a standard size and will customize to your sizing requirements. This varies by artist and will be indicated in the item description. Please note that made to order rings or any resizing made at customer request cannot be returned, therefore we encourage you to make sure of your ring size to avoid any potential disappointment. Note that wider bands may fit differently than a thinner band, and temperature and humidity may affect finger swelling. Always choose the size that is most comfortable - not so tight that you force it on your finger, and not so loose that a ring may slide off your finger. We are not responsible for orders that are placed indicating the wrong size. Please note that if you cancel a made to order item, it must be within 3 business days of placing your order. Any made to order item that is cancelled beyond 3 business days will be refunded 50% of the item total to offset costs already in production.
- OOAK : One of a Kind items define themselves. Once they are sold, they are no longer available. We have several artists who offer exclusive OOAK designs to the showcase. If you see an item marked "sold" and it is OOAK, the artist may be able to replicate it with some variances. Please contact us for more information.
- Customized Orders : Most of our artists accept custom orders as well as customized variations of items that are available for direct purchase. This may include change of gemstones, fine metals, ring sizing as well as a commissioned custom created piece of jewelry. All custom orders require a 50% non-refundable deposit. Please use the contact form, and we will start the process for your custom order request.
- About Handcrafted Jewelry: In some cases, an item may vary slightly from what is depicted in photographs due to the organic nature of gemstones and due to handcrafting. Some artists replicate a OOAK item, and there will be variances. This is the beauty and uniqueness of handcrafted jewelry. There may be a slight variance in color due to your computer monitor, mobile phone or tablet settings. If for some reason you are not happy with your order or you feel it is not as depicted, please notify us immediately so we can rectify the situation.
If you have a special request, customization or inquiry about a special custom order project please submit the form and we will be in touch with you.